Customer receives fried chicken 3 hours late & looks partly eaten on New Year's Eve

Singapore — A customer who ordered fried chicken for their New Year's Eve feast was shocked to discover that the meal looked like it was partly eaten. The disappointed customer took to the community page Complaint Singapore to share their experience. "A very suay New Year's Eve," wrote the customer, explaining they had ordered a bundle of a six- and eight-piece set from Max's All About Chicken on Dec 31. The delivery time was supposed to be around 5:30 pm, but their order arrived past 9 pm. [caption id="attachment_400191" align="aligncenter" width="526"] Photo: FB screengrab/Complaint Singapore[/caption] [caption id="attachment_400194" align="aligncenter" width="526"] Photo: FB screengrab/Complaint Singapore[/caption] "The horrible thing is that the six pieces Max's fried chicken I ordered seemed as if they had been eaten," the customer noted. [caption id="attachment_400193" align="aligncenter" width="526"] Photo: FB screengrab/Complaint Singapore[/caption] "They were very dry; pieces were falling apart. The chicken looked very unappetising." Despite contacting the seller, the customer highlighted that the company appeared unapologetic. "At the end, we threw the six pieces chicken away." [caption id="attachment_400192" align="aligncenter" width="526"] Photo: FB screengrab/Complaint Singapore[/caption] In a Mothership report on Sunday (Jan 2), Max's All About Chicken commented on the incident, noting a refund and re-delivery had been made.

"We offered the customer a refund of the items affected and the delivery fee as well as a re-delivery of the whole order today at 6:30pm. The food definitely was not up to our standards --- we are investigating internally to figure out root cause and how to prevent this in the future.

 

We have reached out to the customer privately and sincerely apologised for this isolated incident. The unacceptable response she received from one of our staff was unfortunately not from our official customer service team. The feedback and handling of the customer complaint should have gone through the correct medium and not via the personal account from our staff.

 

The customer was kind enough to accept our apology and our offer of a full refund plus re-delivery. (They) can expect the re-delivery today around 6.30 pm or sooner. Attached are the screenshots to show that we have privately reached out to the customer ever since we found out about the incident."

/TISG Read related: Woman claims GrabFood order arrived partly eaten by food delivery rider, asks for refund https://theindependent.sg/woman-claims-grabfood-order-arrived-partly-eaten-asks-for-refund/